Card Services
At Citibank, we always strive to make your banking experience easier and more importantly secure. As part of this endeavor, we would like to inform you about different types of frauds and how you can protect yourself.
Citibank Online
Citibank Online is a fast and safe way to manage your money; however, it is important to be aware of steps you should take to protect yourself against online fraud.
If you are ever in doubt or you are suspecting that your online or personal security details may have been exposed, please contact our 24-hour Citiphone Banking Service at +971 4 311 4000 and a Citiphone Representative will be glad to assist you.
Mobile Banking
"Phishing" is an internet scam whereby fraudsters send emails with the intention to collect critical personal and financial information. These "phishing" emails look genuine and appear to be coming from a legitimate bank. They always contain a link to a "spoofed" website asking you to provide an update or confirm sensitive personal information and / or download and install “security software” by clicking on a link. Typically these emails will:
How to protect yourself
Top Tip!
"Vishing" is a fraudulent scam whereby fraudsters make phone calls with the intention to collect critical personal and financial information. The fraudster might telephone you claiming to be from Citibank, in an attempt to obtain your personal information and make fraudulent use of your card/s or to access your account/s.
How to protect yourself
Top Tip!
Credit /debit card fraud is a crime when your credit / debit card can be reproduced in order to use the credit balance to obtain a financial benefit. The creation and/or alteration of a credit/debit card occur when the information contained on the magnetic strip is compromised. This type of crime is known as ‘skimming’.
Credit /debit card fraud can also occur when your card is lost or stolen and used by a third party to purchase goods or to withdraw cash from the cards.
Your cards can also be compromised by a dishonest merchant who undertakes unauthorized duplicate transactions on your card.
How to protect yourself
Paying by card is the most frequently used payment option and more and more customers’ everyday are opting to choose internet shopping. However we all need to be vigilant whilst shopping online to prevent ourselves from the possibility of falling victim to fraud.
This crime involves the theft of genuine card details that are then used to buy things over the internet or by phone, fax or mail. Always be aware of who you are dealing with.
How to protect yourself: