Card Services
Citibank Direct Debit
What is Direct Debit and How Does it Work?
Direct Debit Instruction, a financial transaction in which Citibank will automatically debit your account based on your instruction, to make a payment to another bank account. It is perfect for making recurring payments, such as credit card and utility bills, wherein the amounts vary from one payment to another.
Once you place a Direct Debit Instruction, you will be responsible to ensure that your Citibank account is sufficiently funded at all times in order to satisfy your liabilities to the beneficiary.
If there are more than one Direct Debit Requests on your account, the Direct Debit Requests from the Originator will be processed on a first-in first-out basis. This may result in one or more Direct Debit Requests being dishonored if there are insufficient funds in your account to meet all payments.
The Direct Debit will be returned without referral by Citibank in case of insufficient funds.
In the event of any shortfall, you will be liable for any costs, fees, penalties and charges levied by Citibank.
Please also note that partial payment of any Direct Debit Instruction will not be executed.
Citibank Direct Debit Pricing Structure
The below pricing structure pertaining to Direct Debit Instructions on your Banking Account will be applicable:
| Direct Debit | Setup | Stop Payment | Return due to Insufficient funds* |
|---|---|---|---|
| Banking Account | Free | Free | AED 25 No charge for CPC |
| *Charges of AED 25 is applicable for every return of Direct Debit Instruction due to 'Insufficient Funds'. |
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Should you have any queries, please feel free to visit your nearest Citibank Branch or call our 24-hour CitiPhone Banking Service on
+971 4 311 4000.
Frequently Asked Questions
Citibank Online allows you to easily set up regular Direct Debits to your utility company or other suppliers. All you need to do is follow these simple steps:
- Click on SETUP DIRECT DEBIT in the sidebar.
- If you have already set up any Direct Debits, you will be able to view them here.
- Click on Add New Direct Debit.
- You will receive a One Time Password (OTP), delivered via SMS, which you will need to enter in the box. Then click on CONTINUE.
- To complete the setup process, you need to use the drop-down menu to select the account you wish to pay from. Then, add the account you want to transfer the amount to using the drop-down menu, specify the payment type, click on NEXT, and finally click on CONFIRM.
There is no fee for setting up, canceling or amending Direct Debit requests. Even for a Direct Debit stop payment request, you will not be charged. However, in case there is a Direct Debit return due to insufficient funds, your bank account will be charged a fee of about AED 25 (excluding taxes) for every instance. But, if you are a Citigold Private Client (CPC) customer, you will not be charged.
No, if you cancel a Direct Debit mandate, you will not be charged a fee.
A Stop Direct Debit mandate is a temporary measure, wherein the recurring payments will be paused for a specified period. A Cancel Direct Debit mandate will permanently stop the recurring payments.
Yes! Through direct debit, the bank automatically debits a specific amount of money from the account as authorized by the customers, hence they are a great payment option for recurring spending like subscriptions and regular expenses such as bills and utilities. Direct debits are automated; hence, they are quicker and customers have less likelihood of missed payments. Additionally, these transactions are directly linked to bank accounts and hence there is minimal or no chance of payment failures.
Following are the benefits of automatic payments:
- With automatic payments, a customer can be relaxed from the intimidating task of what needs to be paid and when.
- As bills are automatically paid, there are fewer chances of missed payments or delinquency, enabling customers to improve their credit scores.
- Most automatic payment processes are protected through encryption techniques hence they are highly secure and have minimal or no chances of data breaches or identity thefts.
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I agree to the Terms and Conditions listed below. Citibank Terms and Conditions apply, are subject to change without prior notice and are available upon request. For the current Terms and Conditions, please visit our website www1.citibank.ae. All offers are made available on a best-effort basis and at the sole discretion of Citibank, N.A. Citibank, N.A. makes no warranties and assumes no liability or responsibility with respect to the products and services provided by partners/other entities. By inquiring about our services, offers or products, you will be authorizing our representatives to approach you on your contact details including your telephone/mobile number for any product or service offered by Citibank. The applicant agrees to be bound by Citibank’s General Terms and Conditions available on the website www1.citibank.ae. The applicant hereby represents and warrants that the information provided herein is true, accurate, and complete and that he/she agrees to remain responsible for and to indemnify Citibank, N.A. from and against any losses, claims and/or liabilities incurred by Citibank NA as a result of having relied on such information. Citibank, N.A. is not required to verify the information provided by the applicant and neither is the bank obliged to provide the applicant with any loans or credit facilities based on the provided information. The information provided on this website does not constitute the marketing of any products or services to individuals resident in the European Union, European Economic Area, Switzerland, Guernsey, Jersey, Monaco, San Marino, Vatican, The Isle of Man, the UK, Data Privacy (GDPR, LGPD & NZPA)*. The content on this website is not, and should not be construed as, an offer, invitation or solicitation to buy or sell any of the products and services mentioned herein to such individuals.
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