Card Services
Build your wealth over time.
Wealth Accumulation Plan is a single premium plan which helps you to build a corpus for retirement or for child education in the medium to long term.
The policy owner or his/her beneficiary may call Citibank at +971 4 311 4000 or Zurich at +971 4 363 4567 or +44 1624 691111 to report a claim.
You may download the claim form by visiting https://www.zurich.ae/make-a-claim. In case you require any further assistance, please feel free to write to Citibank at insuranceclaims@citi.com or Zurich at benefit.claims@zurich.com.
Please visit Citibank NA Branch to initiate a cancellation request. Alternately, visit https://www.zurich.ae/home/my-forms and click on "I need to access my money" if you wish to cancel your existing policy or "I need to update my policy" for any service related requests. For any further details, you may call Citibank at +971 4 311 4000 or Zurich at +971 4 363 4567 or +44 1624 691111.
If you would like to contact Customer Happiness Contact Center of Insurance Authority of the UAE, here are the details –
Email: Customer.Service@ia.gov.ae
Telephone: 800(CBUAE)22823
Website: https://ia.gov.ae/en/ia/contact-us
In case you are an existing policy owner, you may access your portfolio details by clicking here.
To view product terms and conditions for Wealth Accumulation Plan (click here) and Global Choice (click here).
Wealth Accumulation Plan and Global Choice are underwritten by Zurich International Life and Citibank N. A. is a distributor.
Citibank N.A. will receive a distribution fee (commission) from the Insurer equivalent to a percentage of the gross premium payable. Other Citi entities may receive additional compensation for the provision of product administration and management services.
Citibank N.A. will not be responsible for the rejection of any application/claim under this policy. Citibank N.A. does not underwrite or issue insurance policies. Citibank N.A. provides customer support by way of receiving payments from the customers and forwarding them to the insurance company., in addition to making such insurance products available to its customers. Premiums contributed by the Customer under this policy are not bank deposits or any other obligation of, or guaranteed by Citibank N.A., Citigroup or any of their affiliates and are subject to risks and possible loss of the principal amount invested.
Insurance products are optional, underwritten by insurers, subject to exclusions, terms and conditions, and underwriting requirements of the insurance company. If policies are cancelled within 30 days of enrolment, customers are entitled to receive refund of premium paid or applicable account value. For policy cancellations after 30 days period, customer will be entitled to receive applicable surrender value after deduction of surrender charges. Citibank Terms and Conditions apply, are subject to change and can be found at www1.citibank.ae. Certain Insurance products are not available to US persons. If a customer changes residence, citizenship, nationality, or place of work, it is the customer's responsibility to understand how their insurance is affected by such change and comply with all applicable laws and regulations.
Citibank N.A. UAE Branch is registered with Central bank of UAE under license numbers BSD/504/83; 13/184/2019; BSD/2819/9, BSD/692/83, for Al Wasl Branch Dubai, MOE- Dubai; Sharjah, Abu Dhabi branches respectively, has partnered with Zurich International Life Insurance Company and MetLife (American Life Insurance Company), insurance companies registered with Insurance Authority of the UAE under registration number 63 and 34 respectively to offer insurance products.