Citibank has always endeavored to support and provide solutions to meet our clients’ financial needs. In line with our mission to serve as a trusted partner by responsibly providing financial services that enable growth and economic progress, we hope to assist our clients facing financial difficulties and we urge you to reach out to us.

Our objective is simple - to help, guide and partner with you on finding alternatives that can help sort your immediate financial liabilities and we have a team of credit advisors who constantly strive to act in your best interests including providing you with alternative repayment options. We hope that this can help our clients continue to maintain their financial commitments.

Not meeting your financial commitments can have an impact including poorer credit bureau score, higher interest payouts on outstanding payments, fees, penalties, etc. Please click the below link to see our fees and charges pertaining to your account balances

• For information in English: Click here
• For information in Arabic: Click here

An open and honest dialogue is the first step towards any financial solutions - our Credit Advisors can advise you on how to tailor your payment plans in a timely manner, to improve your credit bureau score, incur lesser interest and fees, and generally guide you on how to manage your finances.

Please note that any payment solutions offered are subject to certain terms and conditions and to you fulfilling certain requirements; all of which will be shared with you in advance.
 

Who to Contact

Please do not hesitate to contact us at +971 4 4085499, 9AM to 6PM except public holidays and Sundays. Our Friday working hours are 9AM to 12PM and from 3PM to 6PM. Our credit advisors are trained authorized representatives from PACT Employment Services LLC and they will be on hand to assist you, and to advise you on repayment matters and to use your credit wisely.

Please Click here for a list of authorized external bank partners that can be reached to discuss your repayment needs.

Self-Help Budgeting Tool

In order to manage your finances better, you may adopt the following simple financial approach:

• A) Consolidate your Expenses (from all sources such as rent, school fee, monthly card/loan EMI etc.)
• B) Consolidate your income (from all sources that you may have such as salary, commission, rental income etc.)

Do ensure that the total amount under (B) is larger than the total amount under (A) and accumulate savings for a rainy day*
For more tips and ideas on savings and finance-management, please Click here

* The Self-Help Budgeting tool is a recommendation only and may not necessarily work for all clients based on their personal circumstances. Clients may use the tool at their own risk.