Purchase Protection with Citi Credit Cards

Purchase Protection with Citibank Credit Cards

With your Citibank Credit Card you are entitled to Purchase Protection, which provides coverage for most items you purchase with your eligible Citibank Credit Card if the item is damaged or stolen within 90 days of the date of purchase. The item will either be replaced with a new one, or you will be reimbursed for the full value of the item as per the store receipt. Click on the card below to get more information about the purchase protection policy applicable on that credit card.

CITI ULTIMA CARD
CITI PRESTIGE
CITI PREMIER
CITI REWARDS

CITI ULTIMA MASTERCARD

With your Citi Ultima Mastercard® Credit Card shop with more confidence – Purchase Protection covers purchases made with your Citi Ultima Mastercard Credit Card if they are damaged or stolen within 90 days of purchase. You’re covered for up to USD 2,000 per claim and a maximum of USD 5,000 over a 12-month period. The item will either be replaced with a brand new one, or you will be reimbursed for the full value of the item as per the store receipt

Claim Process

Written notice of claim must be given no later than thirty (30) days from the date of the incident. Failure to give notice within (30) days from the date of the incident may result in a denial of the claim.

You can submit a claim online here. Documents required to be submitted are:

Passport and residence visa or Emirates ID copy
A copy of the purchase receipt and/or a card statement showing payment of the item was made entirely with the Citi Ultima Mastercard Credit Card.
If the item/s is damaged, photos of the damaged item/s
For theft claims, official copies of the police report within ninety (90) days of incident;

Please note that cardholders may be required to send in the damaged item(s), at their expense, for further evaluation of the claim

If you have any question contact Citiphone on +971 4 311 [4000/ 4653]

Support

Click here to file a claim online.

For the full Terms and Conditions click here.

CITI PRESTIGE

With your Citi Prestige World Elite™ Mastercard® Credit Card shop with more confidence – Purchase Protection covers purchases made with your Citi Prestige Card if they are damaged or stolen within 90 days of purchase. You’re covered for up to USD 2,000 per claim and a maximum of USD 5,000 over a 12-month period. The item will either be replaced with a brand new one, or you will be reimbursed for the full value of the item as per the store receipt

Claim Process

Written notice of claim must be given no later than thirty (30) days from the date of the incident. Failure to give notice within (30) days from the date of the incident may result in a denial of the claim.

You can submit a claim online here. Documents required to be submitted are:

Passport and residence visa or Emirates ID copy
A copy of the purchase receipt and/or a card statement showing payment of the item was made entirely with the Citi Prestige Card.
If the item/s is damaged, photos of the damaged item/s
For theft claims, official copies of the police report within ninety (90) days of incident;

Please note that cardholders may be required to send in the damaged item(s), at their expense, for further evaluation of the claim

If you have and questions simply contact the Citi Prestige Concierge through +971 4 311 4653.

Support

Click here to file a claim online.

For the full Terms and Conditions click here.

CITI PREMIER

With your Citi Premier World Elite™ Mastercard® Credit Card shop with more confidence – Purchase Protection covers purchases made with your Citi Premier Card if they are damaged or stolen within 90 days of purchase. You’re covered for up to USD 2,000 per claim and a maximum of USD 5,000 over a 12-month period. The item will either be replaced with a brand new one, or you will be reimbursed for the full value of the item as per the store receipt

Claim Process

Written notice of claim must be given no later than thirty (30) days from the date of the incident. Failure to give notice within (30) days from the date of the incident may result in a denial of the claim.

You can submit a claim online here. Documents required to be submitted are:

Passport and residence visa or Emirates ID copy
A copy of the purchase receipt and/or a card statement showing payment of the item was made entirely with the Citi Premier Card.
If the item/s is damaged, photos of the damaged item/s
For theft claims, official copies of the police report within ninety (90) days of incident;

Please note that cardholders may be required to send in the damaged item(s), at their expense, for further evaluation of the claim

If you have and questions simply contact the Citi Concierge through +971 4 311 4000.

Support

Click here to file a claim online.

For the full Terms and Conditions click here.

CITI REWARDS

With your Citi Rewards Credit Card shop with more confidence – Purchase Protection covers purchases made with your Citi Rewards Card if they are damaged or stolen within 90 days of purchase. You’re covered for up to USD 2,000 per claim and a maximum of USD 5,000 over a 12-month period. The item will either be replaced with a brand new one, or you will be reimbursed for the full value of the item as per the store receipt

Claim Process

Written notice of claim must be given no later than thirty (30) days from the date of the incident. Failure to give notice within (30) days from the date of the incident may result in a denial of the claim.

You can submit a claim online here. Documents required to be submitted are:

Passport and residence visa or Emirates ID copy
A copy of the purchase receipt and/or a card statement showing payment of the item was made entirely with the Citi Rewards Card.
If the item/s is damaged, photos of the damaged item/s
For theft claims, official copies of the police report within ninety (90) days of incident;

Please note that cardholders may be required to send in the damaged item(s), at their expense, for further evaluation of the claim

If you have and questions simply contact the Citi Concierge through
+971 4 311 4000.

Support

Click here to file a claim online.

For the full Terms and Conditions click here.

Missing the minimum payment due in any month and/or non-adherence to the bank’s Terms and Conditions may subject you to negative consequences and limit your ability to access further financing in the future, including but not limited to, late fee charges, a negative impact on your credit bureau rating, your card account going into arrears and/or collections measures which may include legal action and/or trigger all monies becoming due immediately. If you only make the minimum payment each month, you will pay more in interest and it will take you longer to pay off your outstanding balance.

Disclaimer

Citibank Terms and Conditions apply, are subject to change and are available upon request. For the current Terms and Conditions, please visit our website www.citibank.ae/tnc. All offers are made available on a best-effort basis and at the sole discretion of Citibank, N.A – UAE Branch. And makes no warranties and assumes no liability or responsibility with respect to the products and services provided by partners/other entities.