Card Services
CONTACT US - WE'RE HERE TO HELP
CitiPhone Banking Service
Whatever your banking needs are, from queries regarding banking services to lodging a complaint - our highly-trained customer care team is here to help. We can be reached on the following numbers:
- Customer Care: +971 4 311 4000
- Citigold Customer Care: +971 4 311 4653
- Citigold Private Client Customer Care: +971 4 311 4272
As part of our governing regulations, banks are required to maintain updated customer information. Please share your latest Emirates ID data with us.
Please ensure that you do not disclose your bank account or credit/debit card number, CVV (3 digit code on the back of your card), one time password and PIN to anyone through any means.
Also Reach Citi Customer Care Through
Help Center
- View online demos and download documents
- Find answers to questions and service issues through FAQs
Click here to get started.
Payments
Speak to a Collection agent on +971 4 408 5499
- Mon - Thu and Sat : 9 AM to 6 PM
- Fri : 9 AM to 12 PM & 3 PM to 6 PM
Closed on Sundays and public holidays
Service Requests
- Log into Citi Online > Profile & Setting > Service Center > Write To Us > Requests
Log in a complaint
Through our 24-hour CitiPhone Banking Service
- Citigold Private Client: +971 4 311 4272
- Citigold: +971 4 311 4653
- Standard banking relationships, credit cards: +971 4 311 4000
Write to us
- On uaeservice@citi.com
- Citi Commercial Bank: click here for further details (for Companies / Entities only)
- Global Network Banking: click here for further details (for Companies / Entities only)
In person
- Visit our branch (click here for branch location & timings)
A complaint reference number will be provided within 48 hours & you can expect a response & resolution within 4 business days to your registered email address.
If you are not satisfied with your complaint response, you may raise an escalation to;
- Citi on escalationcomplaintresolution@citi.com. Make sure you provide your complaint unique reference number in your email or
- The UAE Ombudsman - Sanadak who provide an independent process to resolve complaints between consumers and financial institutions that have not reached an amicable settlement. Please visit https://sanadak.gov.ae
Staff Conduct:
If you suspect or become aware that any Citi employee, or anyone working on Citi's behalf, may have engaged in misconduct, you may report your concerns to the Citi Ethics Office by
- Calling the Ethics Hotline: Available 24 hours per day, seven days per week in multiple languages by looking up the dialling options available in your location in the Country Dialing Instructions
- Website submission: https://secure.ethicspoint.com/domain/media/en/gui/78797/index.html
All contacts to the Citi Ethics Office and related investigations are treated as confidentially as possible. Concerns may be raised anonymously subject to applicable laws and regulations and consistent with the need to investigate and address the matter. Calls made with a mobile phone may result in charges. Alternatively, you may use the website submission to report your concern.
Copyright © 2024 Citigroup Inc.
Terms & Conditions:
I agree to the Terms and Conditions listed below. Citibank Terms and Conditions apply, are subject to change without prior notice and are available upon request. For the current Terms and Conditions, please visit our website www1.citibank.ae. All offers are made available on a best-effort basis and at the sole discretion of Citibank, N.A. Citibank, N.A. makes no warranties and assumes no liability or responsibility with respect to the products and services provided by partners/other entities. By inquiring about our services, offers or products, you will be authorizing our representatives to approach you on your contact details including your telephone/mobile number for any product or service offered by Citibank. The applicant agrees to be bound by Citibank’s General Terms and Conditions available on the website www1.citibank.ae. The applicant hereby represents and warrants that the information provided herein is true, accurate, and complete and that he/she agrees to remain responsible for and to indemnify Citibank, N.A. from and against any losses, claims and/or liabilities incurred by Citibank NA as a result of having relied on such information. Citibank, N.A. is not required to verify the information provided by the applicant and neither is the bank obliged to provide the applicant with any loans or credit facilities based on the provided information. The information provided on this website does not constitute the marketing of any products or services to individuals resident in the European Union, European Economic Area, Switzerland, Guernsey, Jersey, Monaco, San Marino, Vatican, The Isle of Man, the UK, Data Privacy (GDPR, LGPD & NZPA)*. The content on this website is not, and should not be construed as, an offer, invitation or solicitation to buy or sell any of the products and services mentioned herein to such individuals.
*GDPR – General Data Protection Regulation ; *LGPD – Lei Geral de Proteção de Dados Pessoais ; *NZPA – New Zealand Privacy Act
Citibank is service mark of Citigroup Inc. or Citibank N.A., used and registered throughout the world.
Citibank NA UAE is registered with Central Bank of UAE under license numbers BSD/504/83 for Al Wasl Branch Dubai, 13/184/2019 for Mall of the Emirates Branch Dubai, BSD/2819/9 for Sharjah Branch, and BSD/692/83 for Abu Dhabi Branch. Tel.: 04 311 4000.
Citibank, N.A. - UAE Branch is licensed by the Central Bank of the UAE as a branch of a foreign bank.
Citibank N.A. UAE is licensed with UAE Securities and Commodities Authority (“SCA”) to undertake the financial activity of A) promotion under license number 20200000097 B) Trading broker in international markets under license number 20200000198.
Copyright © 2024 Citigroup Inc.