Card Services
Whatever your banking needs are, from queries regarding banking services to lodging a complaint - our highly-trained customer care team is here to help. We can be reached on the following numbers:
As part of our governing regulations, banks are required to maintain updated customer information. Please share your latest Emirates ID data with us.
Please ensure that you do not disclose your bank account or credit/debit card number, CVV (3 digit code on the back of your card), one time password and PIN to anyone through any means.
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Speak to a Collection agent on +971 4 408 5499
Closed on Sundays and public holidays
A complaint reference number will be provided within 48 hours & you can expect a response & resolution within 4 business days to your registered email address.
If you suspect or become aware that any Citi employee, or anyone working on Citi's behalf, may have engaged in misconduct, you may report your concerns to the Citi Ethics Office by
All contacts to the Citi Ethics Office and related investigations are treated as confidentially as possible. Concerns may be raised anonymously subject to applicable laws and regulations and consistent with the need to investigate and address the matter. Calls made with a mobile phone may result in charges. Alternatively, you may use the website submission to report your concern.