If you are trying to login for the first time with the Citi Mobile app follow the below steps.
Step 1. Open your Citi mobile app
Step 2. Click "Log in"
Step 3. Enter your User ID and Password. If you forgot your User ID get it refreshed by viewing the "I forgot my User ID. What do I do?" question under Login section of our FAQs. If you forgot your password, set a new one by following the steps in the "I forgot my Password. What do I do?" question under Login section of our FAQs.
Step 4. Click "Login"

If you have logged in to the app previously, your user ID will be saved to your device. In that case, you will have to follow the below steps:
Step 1. Open your Citi mobile app
Step 2. Click "Log in"
Step 3. Enter your Password or use Touch ID / Face ID features if you have them enabled*. If you forgot your password, set a new one by following the steps in the "I forgot my Password. What do I do?" question under Login section of our FAQs.
Step 4. Click "Login"

*Touch ID / Face ID features will be automatically disabled if user does not login in a period of 90 days. In that case, you will need to login by entering the password.

Step 1. Open your Citi mobile app
Step 2. Click "Log in"
Step 3. Click on "Forgot?" located to the right of the password field.
Step 4. Enter your Card No.(16 digits on your card), Expiry Date(mm/yy) and Date of Birth (dd/mm/yyyy)
Step 5. Enter the OTP sent to your registered mobile number
Step 6. Create and confirm a new password for your account

Make sure you are entering the card number correctly in the format of consecutive 16 digits, the correct expiration date of your card in the format of MMYY and the correct date of birth in the format of DDMMYYYY. Do not enter spaces or any other character(s) before, after or in-between the digits, only numbers.

Make sure your Password abides with the restrictions below:
-Password cannot be the same as your User ID
-Password cannot include your User ID, card number or customer number
-Password must have a minimum of 6 characters
-Password cannot include space(s) and/or special characters like: !,_,%,&,$, etc. Only English alphabet letters and numbers can be used
-Password cannot include recurring words or numbers like: pampampam222
-Password cannot include consecutive sequence of numbers and letters like: 123, 987, abc, zyx

Go to the following link and use an active card to get your User ID.
https://online.citibank.ae/AEGCB/JSO/uidn/RequestUserIDReminder.do

For security purposes, only one User ID can be used on the Citi Mobile app. The User ID is linked to your device after the first time login. If you wish to login to Citi Mobile on your device with a different User ID, you will need to delete the app from your device, re-download the app and then login with the other User ID.

Yes, you can change your User ID by signing on to Citibank Online and clicking on "My Profile" > My Citibank Online Preferences > Change User ID.

No. customers cannot use a password that was used earlier to login to Citibank Online Account

Touch ID / Face ID / Fingerprint Login is a feature that enables login authentication based on fingerprints and Face Identification stored on your Apple iPhone device; which is an alternative login mechanism to Citi's User ID and Password.

Biometric authentication methods like Fingerprint Touch ID™ or facial recognition technology are proprietary to third parties and if you choose to use these methods, you need to do so in accordance with such third parties' terms and conditions. If you choose to activate the biometric authentication function on the Citi Mobile App, you will enable your biometric data (e.g. fingerprint or facial data) saved on your device to be used to access to the Citi Mobile App. Accordingly, you should not activate the biometric authentication function, and immediately de-activate such biometric authentication function, if any other person's biometric data is saved, whether now or in the future, on your device.

Step 1: Sign on to Citi Mobile App.
Step 2: Select the "Profile" button located in the top left hand corner > Under Security Settings select "Touch ID / Face ID"
Step 3: Touch ID / Face ID / Fingerprint Login*
Step 4: Enter the OTP sent to your registered mobile number
Your Touch ID / Face ID is enabled on your device
*To disable, follow same process and select "Disable Touch ID / Face ID / Fingerprint Login" in step 3.

There are a few reasons why your Touch ID / Face ID / Fingerprint Login may have been turned off:
1. You have recently changed your User ID or Password
2. You have not logged into your Citi Mobile App by entering your password for the past 90 days
3. Your online account is locked because you have exceeded the maximum number of password tries
4. You have entered the wrong OTP when signed on 3 times
5. You have enabled Touch ID sensor for your account on a different device
6. Your Citibank User ID is deleted from our system

Instead of via SMS or email, it is a new way of receiving alerts.
Push Notifications are automated messages sent by the Citi Mobile app to any customer enrolled for the service.
For example, you can receive your card transaction alerts directly from the Citi Mobile app and you don't have to be logged in and the Citi Mobile app does not even have to be open.

Step 1. Open your Citi Mobile app and login
Step 2. Click on Profile*
Step 3. Click on "Notifications" under App Settings
Step 4. Click on "Enable"

*If your only relationship with Citibank is a Credit Card, then click on "Settings" instead of Profile.

No, Push Notifications will automatically replace some SMS alerts you currently receive.
In order to enable those alerts to be also received via SMS, please change your alert settings by logging into Citibank Online.

Unfortunately, notifications cannot be moved from one phone to another. They will only be saved in your original phone for 30 days after receipt.

There may be a few reasons:
-Your mobile phone is not connected to Wi-Fi or mobile data networks
-Your Citi Mobile app is deleted
-Your Citi Mobile app has not been upgraded to the latest version
-Your Notifications are disabled
-You have downloaded the Citi Mobile app and enabled Notifications on a different mobile phone or you have not enabled notifications on your new phone

Step 1. Open your Citi Mobile app
Step 2. Click on "New? Create a login account" at the bottom of the screen
Step 3. Enter your Card No.(16 digits on your card), Expiry Date(mm/yy) and Date of Birth (dd/mm/yyyy)
Step 4. Enter the OTP sent to your registered mobile number
Step 5. If your card is already active you will be taken to Step 7 automatically. If card is not active, select "Yes, activate now"
Step 6. Create and confirm an ATM Password code
Step 7. Create a User ID and Password for your account.
Step 8. Select "Register and log in"

Make sure you are entering the card number correctly in the format of consecutive 16 digits, the correct expiration date of your card in the format of MMYY and the correct date of birth in the format of DDMMYYYY. Do not enter spaces or any other character(s) before, after or in-between the digits, only numbers.

Make sure your User ID abides with the restrictions below:
-User ID cannot be the same as your password
-User ID cannot include your password, card number or customer number
-User ID must have a minimum of 6 characters
-User ID cannot include space(s) and/or special characters like: !,_,%,&,$, etc. Only English alphabet letters and numbers can be used
-User ID cannot include recurring words or numbers like: pampampam222
-User ID cannot include consecutive sequence of numbers and letters like: 123, 987, abc, zyx

Make sure your Password abides with the restrictions below:
-Password cannot be the same as your User ID
-Password cannot include your User ID, card number or customer number
-Password must have a minimum of 6 characters
-Password cannot include space(s) and/or special characters like: !,_,%,&,$, etc. Only English alphabet letters and numbers can be used
-Password cannot include recurring words or numbers like: pampampam222
-Password cannot include consecutive sequence of numbers and letters like: 123, 987, abc, zyx

Go to the settings menu, select your card, click on the "Password" button, and you can change your ATM Password any time.

No, to protect your information we have ensured that all the records you are viewing, storing or entering on Citi Mobile are encrypted and can only be read by an authorized user using a unique decryptor. Your security is our top priority and you can always rely on our security features to use Mobile Banking safely on the go.

Your fingerprint information is stored on your Apple device's Secure Element. Once you enable Touch ID / Face ID as a login method for your Citi Mobile App, an encrypted token is created and stored in Citi Mobile App and our Citi system. No login information is stored on the Citi Mobile App.

All Citi customers can visit Citi Online or the Mobile app (Credit Card only) to view their statements. If you have already been viewing your card statements on Citi Online, then you will be able to do the same on Citi Mobile. However, on Citi Online, you can view the last 7 years of statements and on Citi Mobile; it is the last 12 months of statements.
To view your statement on the Citi Mobile app follow these steps:
Step 1. Click on the card you want to check
Step 2. Click on "Remaining statement balance"
Step 3. Click on "PDF" in the top right corner of the screen
Step 4. Enter the OTP sent to your registered mobile number
Your statement is downloaded

There can be a 24-48 hour delay before you receive your statement after the reminder message was sent. If after this period, the statement is still not available, please call CitiPhone at (04)3114000.

Click on the 'Statement Reminder' button under your card image and this will show you the details of your balances and the min due amount details.

With Citi Mobile App you can link your debit card to a selected foreign currency account. To do this, sign on to the app and select "Account Linkage" option by clicking on the Profile icon on the top left corner of the screen.

Sign on the app and select the Payments > Transfers > Select the account from which you want to transfer money, then select the payee and enter the amount to be transferred.

Yes, if you need to find out the details of a completed transaction, you can simply go to the list of your transactions, start typing the Password the Merchant's name and our intelligent search will quickly show you the exact transactions.

All outgoing transfers will be reflected in your transaction history instantly.

Your available balance and deposit amount is different because there may be some funds that are earmarked for transactions you want to perform. Hence, there is a difference between deposit amount and available amount.

All the information are available in the Paper Statement will be present in the statement downloaded from the Citibank Online and/or Citi Mobile app.

Citibank Global Wallet is a new feature linked to your Citibank Debit Mastercard, which allows you to make purchases overseas at point-of-sale or online, and withdraw cash from Citi proprietary ATMs without incurring additional foreign currency conversion fees and administration fees. You can access up to 8 currencies with this new feature.
For example, with Citibank Global Wallet turned on, if you are travelling to UK and have a Sterling Pound Currency Account with us, any Sterling Pound transactions or cash withdrawals will be debited directly from your Sterling Pound Foreign Currency Account at no additional conversion fees.

Citibank Global Wallet is beneficial when you are:
-Travelling overseas for holidays, family visits or work.
-Making online purchases from international websites
-You can save on additional foreign currency conversion fees and administration fees.

You can transact in 8 foreign currency accounts: Swiss Franc, Australian Dollar, Canadian Dollar, Euro, Japanese Yen, New Zealand Dollar, Sterling Pound, and US Dollar.
If you are an existing bank account holder, you can turn on Citibank Global Wallet by using Citi Mobile App. Once it is turned on, your Citibank Global Wallet will be automatically linked to all your foreign currency accounts.

Yes, once you have turned on Citibank Global Wallet, your point-of-sale/online transactions and overseas ATM cash withdrawals will be automatically debited from your foreign currency account as long as there is sufficient balance.

No, Citibank Global Wallet does not require any minimum deposit for your accounts to be linked to your Citibank Debit Mastercard. Simply turn it on using Citi Mobile App to get started.

There are no third party or international transaction fees when utilizing your Citibank Global Wallet feature at point-of-sale or online shopping. There will also not be any foreign exchange conversion fees and withdrawal fees at any Citi proprietary ATMs worldwide or when you transfer funds to another Citibank account.
Please note that even after you have linked your Citibank Debit Mastercard to your Citibank Global Wallet, you may still be given an option for currency conversion during ATM cash withdrawals or POS transactions due to the Dynamic Currency Conversion (DCC) process imposed by other banks on overseas transactions. You should reject currency conversion options to avoid incurring additional fees/charges.
DCC is a service that may be offered by a Merchant or Acquirer that enables a Cardholder – when travelling abroad or making a transaction that is not in their home currency (i.e AED) – to choose whether their transaction should be completed in either the local currency or their home currency (i.e AED). If home currency is selected, you will incur a Dynamic Currency Conversion (DCC) fee charged by the Acquirer with the foreign currency cash withdrawal debited from your Primary account.

As long as you hold a Citibank Debit Mastercard, you are eligible to use Citibank Global Wallet.

You can link your foreign currency current and savings accounts to Citibank Global Wallet. If you have multiple accounts in the same foreign currency, please pick only one during enrolment. Once you turn on Citibank Global Wallet, the selected foreign currency accounts will be enrolled for Citibank Global Wallet.

You may visit "Global Currency" in "Profile & Settings" to turn off Citibank Global Wallet and then turn it back on. You will be given another chance to select the currency accounts.

You may buy foreign currencies even before turning on Citibank Global Wallet. The service enrolment does not necessarily precede currency exchange.

You do not need to turn off Citibank Global Wallet after traveling. When you spend or withdraw UAE Dirham, the default UAE Dirham account will be debited when Citibank Global Wallet is enabled.

No, your debit card will automatically choose the right currency for you by matching the currency of the transaction or the withdrawal against the currency of the account. You do not need to switch between accounts of different currencies manually.

The transaction or withdrawal will be processed from your primary account if you have insufficient funds in the foreign currency account. You can buy foreign currencies via the Citi Mobile App immediately and make the transaction or withdrawal again. Remember to prepare sufficient funds in your foreign currency account before travelling or shopping!

The transaction or withdrawal will be defaulted to the primary account to proceed the transaction or withdrawal (but exchange rate and any applicable fees, as applied by Citibank UAE at the time of processing, shall apply).

Your primary account will be debited. Exchange rates, as applied by Citibank UAE at the time of processing, shall apply.

If you want to complete the transaction or withdrawal through Citibank Global Wallet, you should choose to settle in foreign currency. If you choose to settle in local currency, the merchant or ATM operator will use its exchange rate to convert the foreign currency transaction or withdrawal to local currency. You will not be able to use Citibank Global Wallet for Dynamic Currency Conversion (DCC) transactions, and your default primary account will be debited instead.

In order to be processed, each transaction should receive an authorization code through the system to proceed with the purchase or ATM withdrawal. If the merchant does not obtain authorization code for the foreign currency transaction, or if you withdraw cash during system downtimes, your default primary account may be debited.

Some overseas ATMs may give you the option of choosing which account to withdraw cash from. On such screens, no matter which account type you select, (default account, savings account, or checking/currency account), the withdrawal will be processed from the foreign currency account linked to Citibank Global Wallet. You may still be given an option for currency conversion during ATM cash withdrawals or POS transactions due to the Dynamic Currency Conversion (DCC) process imposed by other banks on overseas transactions. You should reject currency conversion options to avoid incurring additional fees/charges.

When processing the refund, we will endeavor to credit the refund to the foreign currency account debited for the original transaction if the merchant using the same trace number made the refund and/or authorization code of the original transaction so that we are able to trace the original account details. If, however for any reason, we are unable to refund to the original foreign currency account, the refund will be credited to the default primary account, which may be different from the currency of the original foreign currency account. If Citibank Global Wallet is turned off or unavailable at the time of refund processing, currency conversion may be involved and you may suffer an exchange loss as a result.

Citi does not charge any handling fee for overseas spending transactions or Citi ATM cash withdrawals made through Citibank Global Wallet. However, some overseas ATM operators may levy a fee for ATM usage or handling fee for your transaction which case your relevant foreign currency account will be debited for that fee.

Overseas and local spending transactions share the same set of transaction limits, including the point-of-sale transaction limit and the online purchase limit. You may visit "Change transaction limit" in "My profile" on Citibank Online to check and change the limits anytime you want.

You can easily keep track of all your transactions or withdrawals performed by accessing the Citi Mobile App or Citibank Online, or by viewing your monthly statement.

No, Citibank Global Wallet is a Mastercard feature and cannot be accessed on Visa Debit Cards.

You can pay rent, education, your property maintenance fee, travel packages and for events using your Citi Credit Card with the newly launched Citi PayAll feature for just a small fee. For the first time, these payments will be able to earn reward or statement credit depending on your Citi Credit Card type.

At present, Citi PayAll allows you to pay for rental, property maintenance, education, travel agency, and special events using your credit card. Your recipients need not be a Citibank customer and will receive the funds as a normal bank transfer.

Emirates-Citibank, Citi Premier, Citi Rewards, Citi Cashback, Citi PremierMiles, Citi Life, Citi Simplicity

Yes, depending on your Citi Credit Card type you will be able to earn reward points, miles or cashback for each payment.

Yes, you can. When setting up your payment just select the specific date of transfer as long as it is 7 calendar days away. You also have the option to make this a recurring payment for the next 24 months.

Payments may take up to 7 calendar days to be processed and are subject to review and approval.

Yes, a small fee as per schedule of charges is applies per Citi PayAll transaction, which is determined for each transaction. The fee will be shown/calculated after you input the transaction amount and recipient details.

No, you will not earn any rewards or statement credit on any fee(s) charged for a PayAll transaction

If you have lost your card, your payments will not continue on the newly reissued card. Please set up a new Citi PayAll payment on your replacement card to ensure your recipient is paid on time. However, we will be able to transfer your Citi PayAll payments onto your new card, should your card be renewed upon expiration.

Yes, there is a cap on the amount you can transact via Citi PayAll. You may only transfer up to 95% of your available Citi Credit Card limit or AED 250,000, whichever is lower.

Unfortunately, Citi PayAll is only available for Basic Cardmember(s).

You will receive an email notification alert when the payment is set up and when payment has been successfully charged to your card. Successful payments will be reflected in your credit card statement.
If you have made a recurring payment, you will also receive a notification alert every month when the transaction is charged to your credit card.
We will also notify you if your payment fails to go through.

You will receive an email notification when your payment is unsuccessful. In this case, you will not be able to proceed with Citi PayAll. Please make alternative arrangements to ensure your recipient gets paid

If your payment fails to go through, the transaction amount and the accompanying processing fee if charged will be refunded to your card.

If you made an accidental payment to the wrong recipient, which was processed successfully, the transaction cannot be reversed

Unfortunately, you cannot amend your transactions once it has been set up. However, should you wish to cancel the transaction, please contact us at least 7 calendar days before your next payment due date. Our officers will assist you in cancelling your transaction provided that it is within the specified timeframe.

Your payment will appear as "PAYALL" on your credit card statement, along with indications of the payment type and your recipient's name e.g. "PAYALL RENT – LEE WALKER".
Your recipient will see the same description in their bank statement.

Citi Mobile Token allows customers to generate a One-Time Password (OTP) directly in the Citi Mobile App instead of receiving it via SMS.

Please note that the Citi Mobile Token can only be enabled with the Citi Mobile App on one mobile device.

The Citi Mobile Token allows you to authenticate all of your transactions and instructions started in:

• Citibank Online,
• Citi Mobile (Please note that the Citi Mobile Token is assigned to only one device).

You can enable the Citi Mobile Token in 3 easy steps:
1) Log in to Citi Mobile App and go to "Profile", choose "Manage Citi Mobile Token".
2) Confirm Citi Mobile Token activation by entering One-Time Password (OTP), which you will receive via SMS.
3) Create your 6-digit Citi Mobile Token Unlock Code. From now on, you can use it to authorize your transactions.

Secure - Citi Mobile Token is protected by a 6-digit Unlock Code chosen by you and is restricted to one mobile device of your choice.

Instant - Your 6-digit Unlock Code will instantly generate you a One-Time Password (OTP) for all transactions in Citibank Online. You can also use it to authorize all transactions in Citi Mobile.

Easy - Authenticates all transactions and instructions such as payments and transfers, adding a new payee, and updating your contact details in Citibank Online and Citi Mobile.

The unique Unlock Code ensures that only you have access to the Citi Mobile Token on your device and can generate a One-Time Password (OTP). Please remember your Unlock Code and do not share it with anyone.

In Citibank Online and Citi Mobile you will still be able to authorize your transactions with a One-Time Password (OTP) sent via SMS.

Yes, you may still use your One-Time Password (OTP) via SMS as an alternative to Citi Mobile Token. However, this method of authentication is only applicable to Citibank Online. If you are making transactions via the Citi Mobile App on your Citi Mobile Token enabled device, One-Time Password (OTP) authentication is instant when you enter your Unlock Code. There's no need to wait for One-Time Password (OTP) via SMS.

Step 1: Select your intended transaction on the Citi Mobile App.
Step 2: Enter your 6-digit Unlock Code when prompted.
Step 3: Once the authentication is successful, your selected transaction will be automatically completed.

Step 1: Tap Citi Mobile Token on the Citi Mobile App Sign On page.
Step 2: Enter your 6-digit Unlock Code.
Step 3: Enter the OTP generated by the Citi Mobile Token on the "One Time Password (OTP) Authentication" screen on Citibank Online.

If you have lost your mobile phone, there are 3 ways to disable your Citi Mobile Token:
1) Log in to your Citibank Online account on your browser and follow these steps: → My Profile → Citi Mobile Token de-enrollment.
2) By enabling the Citi Mobile Token on another mobile device, the Citi Mobile Token will automatically be deactivated on the previous mobile device.
3) Call CitiPhone at +9714 3114000 to deactivate your Citi Mobile Token.

Simply enable the Citi Mobile Token on your new mobile device. The Citi Mobile Token will be automatically deactivated on the previous device. Refer to question # 3 to learn how to enable the Citi Mobile Token.

No, for security reasons, you can register for the Citi Mobile Token on one device only. If you have enabled the Citi Mobile Token on a new device, the Citi Mobile Token on the previous device will be automatically deactivated.

Your Citi Mobile Token authentication may be unsuccessful because you have entered an incorrect Citi Mobile Token Unlock Code. Please try again and note that entering an incorrect Citi Mobile Token Unlock Code more than three times in a row will lock you out of Citi Mobile Token. If you have forgotten your Citi Mobile Token Unlock Code, you can reset it.

If you enter the 6-digit Unlock Code incorrectly for 3 times, it will lock your Citi Mobile Token AND your login password.
You can reset your 6-digit Unlock Code by first resetting your online banking login password.
After resetting your login password, you can login to Citi Mobile and follow the steps mentioned below to reset your 6-digit Citi Mobile Token Unlock Code.
Step 1: Go to the Profile option.
Step 2: Select "Manage Citi Mobile Token".
Step 3: Select "Reset Unlock Code".

You can reset your Citi Mobile Token by signing on to the Citi Mobile App by clicking on the Profile option and following the steps below:
Step 1: Select "Manage Citi Mobile Token".
Step 2: Select "Reset Unlock Code".
Step 3: Enter One-Time Password (OTP) received via SMS.
Step 4: Enter new 6-digit Citi Mobile Token Unlock Code twice and select "Confirm".