How to log a complaint

For quick assistance, call our 24-hour Citiphone Banking Service to speak to a Citi representative:

• Citigold Private Client: +971 4 311 4272
• Citigold: +971 4 311 4653
• Standard banking relationships/credit cards/loans: +971 4 311 4000

Or write to us on: uaeservice@citi.com

In person: Visit our branch click here (for branch location & timings) and a Client Service Officer will receive your complaint. Once your complaint is logged, you will receive a complaint reference number and we will try to resolve it within 4 working days. If your complaint is for partner offers, wealth management, credit bureau or technical problems, it may take longer to investigate and find a resolution. A response will be sent to your registered email address. If your complaint remains unresolved to your satisfaction, you may raise an escalation to Citi on escalationcomplaintresolution@citi.com

If you suspect or become aware that any Citi employee, or anyone working on Citi's behalf, may have engaged in misconduct, you may report your concerns by:

• Calling the Citi Ethics Hotline. This service is available 24 hours per day, seven days per week in multiple languages by looking up the dialing options available in your location in the Country Dialing Instructions
• Website submission: https://secure.ethicspoint.com/domain/media/en/gui/78797/index.html

All contacts to the Citi Ethics Office and related investigations are treated as confidentially as possible. Concerns may be raised anonymously subject to applicable laws and regulations and consistent with the need to investigate and address the matter. Calls made with a mobile phone may result in charges. Please check with your carrier before dialing. Alternatively, you may use the website submission to report your concern.