Login to Citi Mobile and follow the steps below to view Pay Credit Card.

1. Tap on Payments menu from the bottom main menu options.
2. Tap the Transfers button.
3. Select the account you want to pay from as the source and your credit card as destination.
4. Enter the amount you want to pay.
5. Select Next after entering the amount.
6. Verify and confirm your transaction.

Download Citi Mobile App(opens in a new tab).

Login to Citi Mobile and follow the steps below to enroll for push notification

1. Tap on Settings.
2. Scroll down and click on Alerts & Notifications
3. Toggle the button to enable notifications and choose your alert preference
4. Save

Download Citi Mobile App(opens in a new tab)

Login to Citi Mobile^® app and follow the below mentioned steps to view the credit cards transactions and balance

1. Your account summary will be available on the first page
2. Select the account or card you wish to view
3. View all transaction details, account/card balances and more

Download Citi Mobile^® App(opens in a new tab)

How can I Upload my Emirates ID?

1. Login to the Citi Mobile^® App
2. Go to Profile and Settings
3. Click on Upload Documents
4. Verify using Mobile Token
5. Select Purpose
6. Upload the front and the back of the Emirates ID. You can either upload or take a picture of your Emirates ID
7. Submit the documents

How can I update personal information such as contact number, email ID and work address?

1. Login to the Citi Mobile^® App.
2. Go to Profile and Settings.
3. Click on Personal Information.
4. Verify by using Mobile Token.
5. Click on Edit.

Make the required changes and update.

1. Login to Citi Mobile^®.
2. Go to Profile and Settings.
3. Go to Financial Settings >> Update W8 Ben and Investor Profiles >> Investor risk profile.
4. Fill and submit.

For written steps, please click here(opens in a new tab).

1. Login to Citi Mobile^®.
2. Go to Profile and Settings.
3. Financial Settings >> Update W8 Ben and Investor Profiles >> Knowledge & Experience (K&E) Profile.

It's easy to transfer money(opens in a new tab) between your Citibank accounts.

1. Click Make a Payment or Transfer.
2. Select Transfer between my own accounts from the drop down menu.
3. Use the drop-down menus that follow to choose the account you want to transfer money from, and the destination account.
4. Type in the amount you want to transfer.
5. When would you like to transfer?
   To transfer immediately, click Today.
   To set a future date for the transfer, click the calendar icon and select the date you want.
   To set up a regular transfer, click Set Schedule:
   
   • Set the frequency (e.g. weekly, monthly or quarterly) using the drop down menu
   • Select the first transfer date using the calendar icon
   • Specify the last transfer date or total number of transfers, or leave the transfer in place until you want to cancel it

Give your transfer a name (optional) in the Payment Details field.

Click NEXT for a summary of your transfer instructions.

When ready, click CONFIRM AND PAY to finish.

You can view the transfer record by clicking View Record

You can make a payment to an outside account in a matter of minutes.

1. Click MANAGE MY PAYEES.
2. Identify the recipient from your list of payees and select Pay Now.
3. Enter the Payment Amount.
4. When would you like the payment to happen?
   To transfer immediately, click Today.
   To set a future date for the transfer, click the calendar icon and select the date you want.
   To set up a regular transfer, click Set Schedule:
   
   • Set the frequency (e.g. weekly, monthly or quarterly) using the drop down menu
   • Select the first transfer date using the calendar icon
   • Specify the last transfer date or total number of transfers, or leave the transfer in place until you want to cancel it

You can give your transfer a name (optional) in the Details of Payment field.

Click NEXT for a summary of your payment instructions.

When ready, click MAKE THIS PAYMENT.

Your One Time Password will be delivered via SMS. Enter it in the box and click CONTINUE.

Your transfer is now complete.

Need to make a one-off payment to another account in UAE?

1. Click MAKE A PAYMENT OR TRANSFER in the sidebar
2. Select Transfer to another account in UAE from the drop down menu.
3. Use the second drop-down menu to choose the account you wish to pay from
4. Specify the transfer amount and date.
5. Select the Purpose of Transfer and Sub-Purpose of Transfer.
6. Enter the Details of Payment.
7. Click NEXT to verify your instruction.

When satisfied that all is correct, click MAKE THIS PAYMENT.

Your One Time Password will be delivered via SMS. Enter it in the box and click CONTINUE.

The transfer is now arranged.

Citibank Online offers a swift, secure and simple way to pay someone overseas.

First, click Make a Payment or Transfer.

Next, select Cross Border Transfer from the drop down menu.

Choose the account you would like to transfer from.

Now, enter full details of the payee.

Finally, choose your transfer currency and amount.

To transfer immediately, click Today, or instead set a future date for the transfer.

You can also set up a regular Cross Border Transfer by clicking Set Schedule.

To transfer immediately, click Today.

To set a future date for the transfer, click the calendar icon and select the date you want.

To set up a regular transfer, click Set Schedule:

• Set the frequency (e.g. weekly, monthly or quarterly) using the drop down menu
• Select the first transfer date using the calendar icon
• Specify the last transfer date or total number of transfers, or leave the transfer in place until you want to cancel it

You can give your transfer a name in the Payment Details field, this is optional.

Click NEXT and check the details of your Cross Border Transfer.

When satisfied that all is correct, click CONFIRM AND PAY.

Your One Time Password will be delivered via SMS. Enter it in the box and click CONTINUE.

The transfer is now arranged.

Pay up to 12 recipients at once with this highly convenient service.

1. Click on MAKE PAYMENT OR TRANSFER.
2. Choose Multiple Payments from the drop-down menu.
3. When your payee list appears, tick up to 12 as recipients for your Multiple Payments, you can search for additional payees and add them to the list.
4. Click UPDATE LIST, and your chosen Multiple Payees appear onscreen.
5. From the second menu, choose the account you wish to make the payment from.
6. Enter the amount you want to pay each one, and specify a date.

When everything is complete, click NEXT to check the details of your Multiple Payments.

Are you satisfied all is in order? Click SET UP THESE PAYMENTS, and let Citibank handle the rest.

Access your payee list and change payee details easily with Citibank Online.

Click MANAGE MY PAYEES in the sidebar.

Find payees in the list or use the search function.

Should we highlight box in animation?

Click the plus icon to see full details for any payee.

Your One Time Password will be delivered via SMS. Enter it in the box and click CONTINUE.

Amend any details (for example, if an account number has changed), then click NEXT.

Review the information then click CONFIRM and DONE.

To delete a payee from the list, simply click DELETE and CONFIRM.

You can add new payees to Citibank Online in a matter of minutes.

First, click MANAGE MY PAYEES.

Then click Add Payee at the top of your payee list.

Select the type of payee you wish to add from the drop-down menu. For example, select to a Pay A Bill, search the category and click the organisation you would like to pay.

Enter their account number and any other information you would like to note.

Choose the payment type.

Click NEXT for a summary of your payee details, followed by CONFIRM.

Type your one-time password (delivered by text message) in the box and click CONTINUE.

Your new payee has now been added.

You can easily set up regular Direct Debits to your utility company (or other suppliers) using Citibank Online.

Click SETUP DIRECT DEBIT in sidebar.

If any Direct Debits already exist, they will be listed here.

Click on Add New Direct Debit.

Your One Time Password will be delivered via SMS. Enter it in the box and click CONTINUE.

Select the account you wish to pay from, using the drop-down menu.

Now, enter the account you want to transfer to.

Specify the payment type and click NEXT to confirm.

Your Direct Debit is in place.

Citibank Online lets you set up or amend future payments easily.

Click SEE SCHEDULED TRANSFERS in the sidebar to see your current list of regular payments.

To see more detail on a specific payment, click the plus icon.

To amend the payment, click EDIT, then change whichever aspect of the payment you require (e.g. date, frequency or amount).

To delete a scheduled payment, click the DELETE button beside it.

Now click OK to confirm.

Manage your account security settings and communicate with the Citibank team - without ever visiting a branch!

Send and receive secure messages on any subject.

Activate a new card, or block and replace a stolen or damaged one.

Change your security codes, including your ATM PIN.

View E-Statements.

Access further information at Frequently Asked Questions section.

Security and control, always at your fingertips.

1. Click REPLACE MY CARD in the sidebar.
2. Enter your One Time Password (delivered by SMS) and click CONTINUE.
3. Use the drop-down menus to tell us about the card.
4. Click SUBMIT REQUEST and check through the details you've provided.
5. When ready, click CONFIRM.

Your card is cancelled, and a new one is on its way.

Tailor your Citibank Online setup to suit your needs by deciding how you want your accounts to be listed.

First, click MANAGE ACCOUNTS.

Then click ACCOUNT ORDER AND VISIBILITY.

Use the UP/DOWN buttons to position your accounts within the list.

You can also personalize your accounts by giving them nicknames.

Click MANAGE ACCOUNTS, followed by CUSTOMIZE YOUR ACCOUNT LABELS.

Now choose Add a Label for the relevant account.

Type your chosen label in the box and click Save, then OK to confirm.

All done!

For extra security, choose to mask the first 12 digits of your account numbers onscreen.

1. On your My Citi page, select My Profile.
2. Choose PROFILE in the sidebar, followed by MASKING ACCOUNT INFORMATION.
3. Enter your One Time Password (delivered by SMS) and click CONTINUE.
4. See examples of masked and unmasked account numbers.
5. Make your choice by clicking the box, then click DONE.

1. Login to Citi Online
2. Click on Investments tab
3. Select 'My Investor Profile'
4. Click 'Edit/Create Your Investor Profile' and proceed
5. Enter your financial information
6. Answer the risk capacity questions
7. Answer the risk attitude questions
8. Complete your knowledge assessment
9. View the summary and proceed
10. Your investor profile is updated

Click here to learn more about MF account(opens in a new tab)
Click here to learn more about SB account(opens in a new tab)

1. Under Investments module of Citi Online you will see 'Mutual Funds' tab.
2. Once you are here, you need to acknowledge that you have read and understood Investment Account T&Cs by checking the tick box and then clicking on the button to open Investment account.
3. Then you need to select the relationship under which you would like to open investment account
4. Then you need to link the bank account which you would like to link to the new investment account. This will be the bank account that will be debited for the amount that you intend to invest.
5. One last click on 'CONTINUE' and your account is opened.
6. Now that you have a mutual fund account, you can start buying mutual funds. You can also set up a SIP. Our SIP has fixed tenure of 36 months. You can select a desired amount of monthly installment and a desired date for us to debit your account to collect the installment amount in each month. It is a very flexible plan, there are no charges if you choose to stop making the monthly installments to SIP.

Click here to learn more(opens in a new tab)

1. Click Profile & Settings

2. Click 'Investment' and then 'Investor Risk Profile' OR

3. Select 'Knowledge & Experience only risk profile' (Please select this only if you wish to provide us with limited information about your knowledge & experience in wealth management products) OR
Select ‘Professional Investor Update’ (Please select this only if your total worth in your existing active investor risk profile with Citibank NA UAE is greater than or equal to AED4MM and if you wish you update your client category classification to a 'Professional Investor'. As part of this update, would need to also upload a document which serves as evidence to prove your total net worth)

4. Click 'Update Profile'

5. Click 'Start Profiling'

6. Update your Residential Status, Education Background, of income and the currencies which you are comfortable to invest in

7. Define your Risk Capacity by selecting a suitable response

8. Define your Risk Attitude by responding to Investment Objective and Risk Tolerance

9. Share details on your Knowledge & Experience across products

10. Confirm your investment knowledge & experience and Investor Risk Rating calculated by the system. In case you are comfortable with the system calculated IR Rating, please proceed

10. You will receive your investment risk rating

In case you wish to upgrade your profile to Profession Investor status, please follow below steps:

1. Select 'Professional Investor Update'

2. Click 'Proceed'

3. Upload the proof

4. Reference ID is generated as a confirmation

For written steps, please click here(opens in a new tab)

1. Click 'Invest'

2. Select 'Mutual Funds'

3. Select 'Buy Mutual Fund'

4. Search for a 'Mutual Fund' of your choice (You may click on 'Select Funds for Comparison' to compare up to 3 mutual funds across various criteria).

5. Select the Mutual Fund

6. Select 'Buy Mutual Fund' (You may read Key Facts, Annualized Performance, Exposure, Top Fund Holdings and Related Documents associated with the selected fund)

7. Select Frequency and Investment Amount (You may choose 'one-time' or 'monthly' or 'one-time and monthly' options. If 'one-time' is selected, you are choosing to invest a lump sum amount. If 'monthly' is selected, you are choosing to invest recurring monthly installments for the next 36 months. Likewise, if it is 'one-time and monthly', then it is a lump sum amount to start along with recurring monthly installments for the next 36 months)

8. Select one-time Investment Amount and/or monthly investment amount. Select monthly debit date for debiting monthly installments

9. Review product: Key Fact Statement, General Banking Terms & Conditions and Schedule of Charges

10. Click Continue to proceed

11. Acknowledge and accept the conditions by checking the box

12. Click 'Continue'

13. Acknowledge and accept the conditions by checking the box

14. Enter OPT to authorize the debit

15. Your order will be confirmed with a Transaction ID

For written steps, please click here(opens in a new tab)