Card Services
Mastercard Peace of Mind
Complimentary MasterCard Digital Peace of Mind
Mastercard Digital Peace of Mind gives you E-Commerce Insurance and Identity Theft Protection with your eligible Citi Credit Card. Click on the card below to know more.
- CITI ULTIMA CARD
- EMIRATES-CITIBANK ULTIMA MASTERCARD
- CITI PRESTIGE
CITI ULTIMA MASTERCARD
1. E-Commerce Insurance
Shop online with confidence when using your Citi Ultima Mastercard Credit Card. With e-commerce insurance, you are covered for online purchases up to $1,000 per year (From April 1st to March 31st), if
- item is not delivered within 30 days,
- wrong item is delivered
- item is physically damaged during delivery.
Claim Process
- Visit mcpeaceofmind.com, enter your 16 digit card number and select e-commerce insurance.
- Enter your claim details
- Take a photo of your goods & receipt
- Upload the image and submit your claim
More Information
If you have any questions please contact Mastercard at:
Phone: +971 4 509 6103 or 800035704308 (toll free)
Email: MEA.Mastercard@aig.com
Support
Click here, For more info
For full Terms and Conditions click here.
2. ID Theft Protection
Safety of personal credentials is our priority and with your Citi Ultima Mastercard Credit Card you can activate ID Theft Protection to monitor your card for suspicious activity. In addition to your card number, you can select the personal information you choose to track such as your name, email address, ID number, date of birth and other sensitive date. Receive alert notifications whenever suspicious activity is detected so that you can take immediate action to minimize potential damage
More Information
If you have any questions please contact Generali Global Assistance at:
Phone: +1 240 330 1370
Email: idp@us.generaliglobalassistnace.com
Support
Click here, For more info
EMIRATES-CITIBANK ULTIMA MASTERCARD
1. E-Commerce Insurance
Shop online with confidence when using your Emirates – Citibank Ultima Mastercard Credit Card. With e-commerce insurance, you are covered for online purchases up to $1,000 per year (From April 1st to March 31st), if
- item is not delivered within 30 days,
- wrong item is delivered
- item is physically damaged during delivery.
Claim Process
- Visit mcpeaceofmind.com, enter your 16 digit card number and select e-commerce insurance.
- Enter your claim details
- Take a photo of your goods & receipt
- Upload the image and submit your claim
More Information
If you have any questions please contact Mastercard at:
Phone: +971 4 509 6103 or 800035704308 (toll free)
Email: MEA.Mastercard@aig.com
Support
Click here, For more info
For full Terms and Conditions click here.
2. ID Theft Protection
Safety of personal credentials is our priority and with your Emirates – Citibank Ultima Mastercard Credit Card you can activate ID Theft Protection to monitor your card for suspicious activity. In addition to your card number, you can select the personal information you choose to track such as your name, email address, ID number, date of birth and other sensitive date. Receive alert notifications whenever suspicious activity is detected so that you can take immediate action to minimize potential damage
More Information
If you have any questions please contact Generali Global Assistance at:
Phone: +1 240 330 1370
Email: idp@us.generaliglobalassistnace.com
Support
Click here, For more info
CITI PRESTIGE
1. E-Commerce Insurance
Shop online with confidence when using your Citi Prestige Credit Card. With e-commerce insurance, you are covered for online purchases up to $1,000 per year (From April 1st to March 31st), if
- item is not delivered within 30 days,
- wrong item is delivered
- item is physically damaged during delivery.
Claim Process
- Visit mcpeaceofmind.com, enter your 16 digit card number and select e-commerce insurance.
- Enter your claim details
- Take a photo of your goods & receipt
- Upload the image and submit your claim
More Information
If you have any questions please contact Mastercard at:
Phone: +971 4 509 6103 or 800035704308 (toll free)
Email: MEA.Mastercard@aig.com
Support
Click here, For more info
For full Terms and Conditions click here.
2. ID Theft Protection
Safety of personal credentials is our priority and with your Citi Prestige Credit Card you can activate ID Theft Protection to monitor your card for suspicious activity. In addition to your card number, you can select the personal information you choose to track such as your name, email address, ID number, date of birth and other sensitive date. Receive alert notifications whenever suspicious activity is detected so that you can take immediate action to minimize potential damage
More Information
If you have any questions please contact Generali Global Assistance at:
Phone: +1 240 330 1370
Email: idp@us.generaliglobalassistnace.com
Support
Click here, For more info
Disclaimer: The above benefits are offered by Mastercard and / or its partners. Citibank N.A. UAE is not responsible nor liable for the terms of these benefits. For any queries or complaints, please click on the support links above for contact information of Mastercard & partners as well as helpline channels and T&Cs.
Copyright © 2024 Citigroup Inc.
Terms & Conditions:
I agree to the Terms and Conditions listed below. Citibank Terms and Conditions apply, are subject to change without prior notice and are available upon request. For the current Terms and Conditions, please visit our website www1.citibank.ae. All offers are made available on a best-effort basis and at the sole discretion of Citibank, N.A. Citibank, N.A. makes no warranties and assumes no liability or responsibility with respect to the products and services provided by partners/other entities. By inquiring about our services, offers or products, you will be authorizing our representatives to approach you on your contact details including your telephone/mobile number for any product or service offered by Citibank. The applicant agrees to be bound by Citibank’s General Terms and Conditions available on the website www1.citibank.ae. The applicant hereby represents and warrants that the information provided herein is true, accurate, and complete and that he/she agrees to remain responsible for and to indemnify Citibank, N.A. from and against any losses, claims and/or liabilities incurred by Citibank NA as a result of having relied on such information. Citibank, N.A. is not required to verify the information provided by the applicant and neither is the bank obliged to provide the applicant with any loans or credit facilities based on the provided information. The information provided on this website does not constitute the marketing of any products or services to individuals resident in the European Union, European Economic Area, Switzerland, Guernsey, Jersey, Monaco, San Marino, Vatican, The Isle of Man, the UK, Data Privacy (GDPR, LGPD & NZPA)*. The content on this website is not, and should not be construed as, an offer, invitation or solicitation to buy or sell any of the products and services mentioned herein to such individuals.
*GDPR – General Data Protection Regulation ; *LGPD – Lei Geral de Proteção de Dados Pessoais ; *NZPA – New Zealand Privacy Act
Citibank is service mark of Citigroup Inc. or Citibank N.A., used and registered throughout the world.
Citibank NA UAE is registered with Central Bank of UAE under license numbers BSD/504/83 for Al Wasl Branch Dubai, 13/184/2019 for Mall of the Emirates Branch Dubai, BSD/2819/9 for Sharjah Branch, and BSD/692/83 for Abu Dhabi Branch. Tel.: 04 311 4000.
Citibank, N.A. - UAE Branch is licensed by the Central Bank of the UAE as a branch of a foreign bank.
Citibank N.A. UAE is licensed with UAE Securities and Commodities Authority (“SCA”) to undertake the financial activity of A) promotion under license number 20200000097 B) Trading broker in international markets under license number 20200000198.
Copyright © 2024 Citigroup Inc.