Citi PayAll

You can pay rent, education, your property maintenance fee, travel packages and for events using your Citi Credit Card with the newly launched Citi PayAll feature for just a small fee. For the first time, these payments will be able to earn reward or statement credit depending on your Citi Credit Card type. To start using Citi PayAll on Citi Mobile^® App, go to the Credit Cards section & click on "Payments" tab

At present, Citi PayAll allows you to pay for Rental, property maintenance, education, travel agency, special events using your credit card. Your recipients need not be a Citibank customer and will receive the funds as a normal bank transfer.

Emirates-Citibank, Citi Premier, Citi Rewards, Citi Cashback, Citi PremierMiles, Citi Life, Citi Simplicity.

If you do not have any of these cards, Apply now.

Yes, depending on your Citi Credit Card type you will be able to earn reward points, miles or cashback for each payment.

Yes, you can. When setting up your payment just select the specific date of transfer as long as it is 7 calendar days away. You also have the option make this a recurring payment for the next 24 months.

Payments may take up to 7 calendar days to be processed and are subject to review and approval.

Yes, a small fee as per schedule of charges is charged per Citi PayAll transaction, which is determined for each transaction. The fee will be shown/calculated after you input the transaction amount and recipient details.

No, you will not earn any rewards or statement credit on any fee(s) charged for a PayAll transaction

If you have lost your card, your payments will not continue on the newly reissued card. Please set up a new Citi PayAll payment on your replacement card to ensure your recipient gets paid on time. However, we will be able to transfer your Citi PayAll payments onto your new card, should your card be renewed upon expiration.

Yes, there is a cap on the amount you can transact via Citi PayAll. You may only transfer up to 95% of your available Citi Credit Card limit or AED 150,000, whichever is lower.

Unfortunately, Citi PayAll is only available for Basic Cardmember(s). Click here to apply for a Citi Credit Card as a Basic Cardmember(s).

You will receive an email notification alert when the payment is set up and when payment has been successfully charged to your card. Successful payments will be reflected in your credit card statement.

If you have made a recurring payment, you will also receive a notification alert every month when the transaction is charged to your credit card.

We will also notify you if your payment fails to go through.

You will receive an email notification when your payment is unsuccessful. In this case, you will not be able to proceed with Citi PayAll. Please make alternative arrangements to ensure your recipient gets paid

If your payment fails to go through, the transaction amount and the accompanying processing fee if charged will be refunded to your card.

If you made an accidental payment to the wrong recipient which was processed successfully, the transaction cannot be reversed

Unfortunately, You cannot amend your transactions once it has been set up. However, should you wish to cancel the transaction, please contact us at least 7 calendar days before your next payment due date. Our officers will assist you in cancelling your transaction provided that it is within the specified timeframe.

Your payment will appear as "PAYALL" on your credit card statement, along with indications of the payment type and your recipients name e.g. "PAYALL RENT – LEE WALKER".

Your recipient will see the same description in their bank statement.